Privacy Policy
Effective Date: April 11, 2026 Radionica3d (“we”, “us”) operates this website and is responsible for how your personal data is collected and used.
This Privacy Policy describes: • what data we collect • how and why we use it • where and how it is stored or transferred • your rights regarding your data • how to contact us about privacy By visiting our site, contacting us, or using our services, you agree to this policy.
Need assistance?
If you have any questions or wish to exercise your data rights, please reach out to our dedicated team.
Hello@radionica3d.me01
Data We Collect
We may collect and process:
●Contact details: name, email, phone number, company
●Project data & uploads: messages, briefs, 3D models, images, sketches
●Transaction data: quotes, invoices, payments
●Website & technical data: IP address, browser type, cookies, analytics
We do not collect sensitive categories (e.g. race, health, religious beliefs).
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How We Use Your Data
We use personal data to:
●respond to enquiries and provide quotes
●manage projects, orders, deliveries
●maintain client records in our systems
●send updates or confirmations (email or WhatsApp/Viber/Telegram, where consent given)
●improve our website and services via anonymised analytics
We do not sell or rent your personal data to third parties.
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Lawful Basis for Processing
Under EU GDPR, we rely on:
●Contract — to perform services you request (quotes, production)
●Legitimate Interest — for business administration, client management, and responding to enquiries
●Consent — for optional marketing or newsletters
If you give consent, you may withdraw it at any time (we will respect that).
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File Uploads & Submitted Content
When you upload files or models, they are handled under our Content Submission & IP Protection Agreement. We keep project files securely while a job is active. After the job or after a defined period (e.g. 30 days on temporary services), we may delete or anonymise them as per our data-retention rules.
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Storage & Security
Our primary storage is on secure servers under our control in the EU. We use encryption, secure access controls, and limited staff access. Transaction and project records are kept for up to six years (for accounting and legal compliance). Where a client asks us to retain project files for repeat orders, we will do so securely until instructed otherwise.
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Sharing & Third-Party Services
We only share personal data when necessary to provide the service, such as:
●Payment processors (for transactions)
●Order / file management platforms
●Logistics / delivery partners
●Accountants, legal advisors
All third parties are bound to confidentiality and data protection obligations consistent with EU GDPR.
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Your Rights
You have the right to: access your personal data, correct inaccuracies, request deletion (where legally permitted), object to processing or withdraw consent, request restriction or portability of data. Submit requests via Hello@radionica3d.me. We will respond within 30 days.
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Cookies & Analytics
We use essential cookies for site functionality, and optional analytics cookies to monitor usage and improve performance. You can manage or disable cookies via browser settings or our site interface.
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International Transfers & Third-Country Processing
Although we store most data in the EU, we also work with service providers (such as order or CRM platforms) whose servers may be located outside the EU (including the US). When personal data is transferred internationally, we ensure it is protected via Standard Contractual Clauses (SCCs) or equivalent safeguards approved under EU GDPR.
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Policy Updates
We may revise this policy from time to time. The latest version is always available on our website.
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Contact & Complaints
If you have questions or concerns about how we handle your data, please contact us at Hello@radionica3d.me.